Privacy Policy

The Cahaya Candles team is committed to ensuring the privacy of our customers and our website activities operate in strict accordance with the Privacy Act 1988. Below is detailed information about how we collect and store our Cahaya Candles users personal information.


PERSONAL INFORMATION WE COLLECT

We want to ensure that we only collect information from you that we need to carry out your order when purchasing a Cahaya Candle. This includes identifiable details such as your name, address, email address, contact phone number and any relevant payment details required to fulfill your order.

We will only ask you to supply us with any of the above information at the time it is actually required to help us carry out our service to you. We will never as for or deal with any sensitive information.

 

HOW WE USE YOUR PERSONAL INFORMATION

We will use the information provided by you in order to fulfill your order.  We will use your payment information to deduct the payment owed at the time you place your order so we can get your order to you as soon as possible. We will also use your email address to keep you updated with your order status.

We would very much love to add your email to our newsletter list, but we will only do so with your permission.We may also use your information for any of the purposes outlined in our Terms and Conditions.

 

INFORMATION COLLECTED VIA SOCIAL MEDIA

We enjoy staying in touch with our Cahaya Candles fans and keeping you updated via social media channels. Any information provided by you through comments/messages through social media, will be handled in the same way as information provided through our website.

Photographs and comments posted through Instagram or any other social media, which include or tag Cahaya Candles or any of our products, may be subject to being re-posted by us on our Cahaya Candles Instagram with credit to the original author. Please see our Terms and Conditions for more information on this.


HOW YOUR INFORMATION IS STORED

All information given to us during the checkout process will be stored on our online store platform until we have completed your transaction and fulfilled your order. We do not hold onto any of your details after this time unless you give us permission to store your email address for our newsletter list. This will be stored securely and confidentially in our private Cahaya Candles database.


HOW WE WILL SHARE YOUR INFORMATION

We will never share your personal or identifiable information with any third party for any reason.


HOW TO ACCESS YOUR INFORMATION

Users can request to access or change their information by contacting Cahaya Candles directly.


WHEN WE WILL COLLECT NON- PERSONAL INFORMATION

As a by-product of visiting Cahaya Candles, some extra non-personal or identifiable information may be collected from you. This could include information about your browser type, access time and location or referring address. This information is strictly for our use in gauging website traffic.


CHANGES TO CAHAYA CANDLES PRIVACY POLICY

Cahaya Candles reserves the right to change this Privacy Policy at any time and without notice or consequence. This Privacy Policy is current as of November 2016.

We are committed to managing your information as safely as we can and to being transparent with the way in which we handle this information.
If you require any further information or have any questions about the collation or storage of your details, you can contact us by email at:

hello@cahayacandles.com.au